Is timely service delivered, and how is it delivered? How long can I expect to wait?
When dealing with your Personal Injury needs, the last thing you want to do is to be treated like a number. You want specialized, personal, 1-on-1 care…and you want it fast! You want someone who cares about you and your family. And, more than anything, you want a firm with the expertise to get the job done right. With many “big box” firms (and even some small ones), it can take weeks to get an appointment. Then, your case file may get lost in the shuffle of their really big cases, or you may just get sent off to a clerk, and your care suffers as a result. Most firms will promise timely service, but be sure to ask them exactly what you can expect. Ask how long the service will last. Ask them how long until you can expect to be seen and how long it will take for action on your case.
Remember that Personal Injury claims often have strict time limits. If you miss this question, you could be barred from pursuing a Personal Injury claim completely.
First, we care! James Heiting became an attorney with the express desire and expectation that clients must come first. Communication and understanding are paramount. Personalized care and attention is a must. Our goal is to treat every client like a beloved family member.